Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. 

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation and order tracking

Shipment confirmation and tracking number will be sent to your email provided once order is shipped.

Customs, duties, and taxes

SJ Wave is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

For more information, email support info@sjwave.com